Privacy Policy

Privacy Policy Go to bottom

Privacy Policy


We want you to be familiar with how we collect, use and disclose information. This Privacy Policy
describes the privacy practices of FEZINN in connection with the information that we collect
through operated by us from which you are accessing this Privacy Policy. We want our services to be safe and secure for our users. Uniform practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring or otherwise processing such information assists Fezinn to process Personal Information fairly and appropriately, disclosing it and/or transferring it only under appropriate circumstances. This privacy policy relates to our use of any personal information we collect from you for providing hospitality related services.

This privacy policy intends to update you how we use your personal information collected through or provided by other means. Please read this privacy policy before using or submitting any personal information. The privacy policy also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other
correspondence and in person.

This policy will be updated subject to any changes in information collection, activities performed or any
applicable regulations. You are encouraged to review the privacy policy whenever you
visit to make sure that you understand how any personal information you provide


The privacy practices set forth in this privacy policy are for only. If you link to
other web sites, please review those privacy policies, which may be very different


The Site makes available information relating to hotels owned or managed by Hotel venture Limited, a
corporation constituted under the laws of India, and its subsidiaries, controlled entities, affiliates.


The Site contains “Fezinn” trade and service marks and devices (including the word “Fezinn”) and other
valuable trade or service marks owned by Fezinn or licensed to Fezinn to distinguish its services and
products. These trade and service marks and related intellectual property are protected from copying and
simulation under national and international laws and may not be reproduced or copied without the express
prior written consent of Fezinn.

Without limitation, you must not use any of the said trade or service marks:


The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site (“Information”) are either owned exclusively by Fezinn or licensed by
Fezinn and except as specifically provided in these Conditions may not be copied, distributed, displayed,
reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying,
recording, or otherwise, without the prior written approval of Fezinn. Without limitation you may not,
without such approval from Fezinn, create derivative works from any part of the Site or commercialize any
Information, products or services obtained from any part of the Site. Information procured from a third
party may be the subject of copyright owned by that third party.


The purpose of this policy is to highlight various obligations, best practices and tools that support in
compliance with data privacy regulations applicable to Fezinn in its role as both data controller as well as
data processor.


This privacy policy is applicable to everyone who accesses and uses including but
not limited to Fezinn customers, operating units, third party service providers, wholly owned subsidiaries
worldwide and visitors who use this website.


3.1 Collection of your information
Fezinn collects, processes, and retains information about you when you visit our
website or stay in one of our hotels or avail any of the other services provided by Fezinn Hotel. You may choose to provide us with information, such as your name, email address, company information, street address, telephone number, other contact and demographic information when you make a reservation, purchase a gift card, subscribe to Fezinn newsletter or obtain web exclusive rates on

Moreover, you may choose to provide your personal information in connection with sending an e-mail or
message, logging complaints, promotional offers and when you use our service.

Personal Information may include, but is not limited to:

1. Your name and physical address, email addresses, and telephone numbers
2. Behavioural or demographic attributes, when tied to personal identifiers
3. Credit card or debit card number

If you submit any Personal Information relating to other people to us or to our service providers in
connection with the Services (e.g., if you make a reservation for another individual), you represent that you
have the authority to do so and to permit us to use the information in accordance with this privacy policy.

3.2 How we use your information

Any of the information we collect from you may be used in one of the following ways:


Fezinn will collect adequate, relevant and necessary Personal Information, and will process such
information fairly and lawfully for the purpose it is collected. The purpose of collection will be specified
not later than at the time of data collection, or on each occasion of change of purpose.


The information held by Fezinn on or in our other systems collected by other
means at the time of registration shall be checked and from time to time we may change the information
requested upon registration or with respect to certain features or service.


6.1 Information Disclosure

Fezinn does not share, sell, rent, or trade personal information collected through or
information provided when staying in one of our hotels or availing any of the other services provided by
Fezinn, with third parties for their sole promotional purposes or as otherwise outlined in this Privacy
Policy. Fezinn may share information with third party service providers contracted to provide services on
our behalf for processing personal information, to conduct marketing campaigns and related services.
These third party service providers may only use information we provide to them as requested and
instructed by Fezinn.

1. The Fezinn may disclose your Personal Information as we believe to be necessary or appropriate:
2. under applicable law, including laws outside your country of residence;
3. to comply with legal process;
4. to respond to requests from public and government authorities, including public and government
authorities outside your country of residence, for national security and/or law enforcement
5. to enforce our terms and conditions; and
6. to allow us to pursue available remedies or limit the damages that we may sustain.
7. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or
other disposition of all or any portion of our business, assets or stock (including in connection
with any bankruptcy or similar proceedings), we may transfer the Personal Information we have
collected to the relevant third party.
iii. We may share information with governmental agencies or other companies assisting us in fraud
prevention or investigation. We may do so when:

1. permitted or required by law; or,
2. trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
3. investigating fraud which has already taken place. The information is not provided to these
companies for marketing purposes.

If Fezinn goes through a business transition, such as a merger, acquisition by another company, or sale of
all or a portion of its assets, your personal information collected through our website(s) may be among the
assets transferred. A prominent notice will appear on our website(s) for 30 days after any such change in
ownership or control of your personal information.

6.2 Data Transfers

Fezinn is a global organization and provides a global service. Sharing information cross border is essential
to the Services so that you receive the same high quality service wherever you are in the world. As a result,
we may, subject to applicable law, transfer Personal and Other Information collected in connection with
the Services, to these entities in countries where information protection standards may differ from those in
the country where you reside. By making a reservation, staying at Fezinn property or using any Fezinn
branded service, you understand that we may transfer your personal information globally.

In most cases, the information you provide is added to Fezinn local or global database. In the course of
processing your information, it may be necessary to transfer your personal data to T’s affiliates, and/or
third party service providers located in India and throughout the world for the purposes outlined within this
Privacy Statement.


7.1 Consent
Consent is often referred to as an individual’s choice to “opt-in” or “opt-out” of Fezinn’s use of personal
information and is usually obtained by a “check box” or signature confirming the individual understands
and agrees to the processing of their personal information. At times, express written consent from the
individual may be required based on the information processing activity. Fezinn receives consent from
individuals prior to:

1. Collecting, using, or processing their personal information, including sensitive personal
information, in certain ways or sharing the individual’s personal information with any third party.
Sensitive personal data is data revealing an individual’s racial or ethnic origin, political opinions,
religious or philosophical beliefs, trade union membership, genetic data, biometric data, data
concerning health or data concerning sex life or sexual orientation;
2. Transferring the individual’s personal information outside of the individual’s country of residence
iii. Using or placing web cookies on an individual’s computer or other electronic devices.
7.2 Control of your information

Fezinn also provides individuals with the right to control their personal information, which includes the
right to access, modify, erase, restrict, transmit, or object to certain uses of their information.

You may request to review, correct, update, suppress or object to the use or processing of your Personal
Information that you have previously provided to us while making a reservation through or during the stay at one of our hotels or by availing any of the other services provided by Fezinn. You may review, update, correct or delete your Personal Information collected through the website or service by e-mailing us at

If you have privacy concerns regarding access to or the correction of your Personal Information, please
contact us at privacy contact information mentioned within Section 12 “Privacy Contact Information” of
this policy.

In your request, please make clear what Personal Information you would like to have changed, whether
you would like to have your Personal Information that you have provided to us suppressed from our
database or otherwise let us know what limitations you would like to put on our use of your Personal
Information that you have provided to us.

While the majority of questions and issues related to access or requests can be handled quickly, complex
requests may take more research and time. In such cases, issues will be addressed, or you will be contacted
regarding the nature of the problem and appropriate next steps, within 30 days.

Please note that we may need to retain certain information for record keeping purposes and/or to complete
any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase
or reservation, or enter a promotion, you may not be able to change or delete the Personal Information
provided until after the completion of such purchase, reservation, or promotion). There may also be
residual information that will remain within our databases and other records, which will not be removed. In
addition, there may be certain information to which we are unable to enable you to review, for legal,
security, or other reasons.

Fezinn reserves the right to decline access to your Personal Information under certain circumstances. If
your Personal Information is not disclosed to you, you will be provided with the reasons for this nondisclosure.


We strive to keep your personal information secure and take reasonable effort to ensure that appropriate
security and technical controls are implemented for ensure the security. Only selected authorized
employees, business partners, vendors and other third party providers may have access to this information.
Fezinn ensures that our third party service providers’ employs industry standard security measures to
ensure the security of information through legally binding terms and conditions. However, users of
our are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of Access to and use of password protected and/or secure areas of is restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.

8.1 Use of cookies

We and our partners use various technologies to collect and store information when you
visit and this may include using cookies or similar technologies to identify your browser or device. Cookies are pieces of information stored directly on the computer or mobile device that you are using. Cookies allow us to collect information such as browser type, e-mail address when you are using Google Chrome, time spent on the Online Services, pages visited, referring URL, language preferences, and other aggregated traffic data. We and our service providers use the information for sending e-mailers to our website visitors whose online behaviours indicate that they may be interested in travelling, security purposes, to facilitate navigation, to display information more effectively, to collect statistical information, to personalize your experience while using the Online Services and to recognize
your computer in order to assist your use of the Online Services, such as for the online reservation process.
Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you
and display them while you are on the Online Services or to send you advertisements and marketing
emails. We may also use cookies or other technologies to track responses to our online advertisements and
marketing emails. You can configure your browser to refuse cookies, or to warn you before a cookie is
placed. If you disable cookies, some parts of our websites may not function properly or at all.


Your personal data will be retained in a form which enables to identify the individual for no longer than it
is necessary for the purposes for which the data was collected and used. Your personal data may be
retained in certain files for a period of time as required by applicable law and following Fezinn’s data
retention policies in order to comply with such financial or legal requirements, to properly resolve disputes
or to troubleshoot problems. If you wish to cancel your account or request that we no longer use your
information to provide you services, contact us via the information above. We will respond to your request
to access or delete your information within 30 days.

In addition, some types of information may be stored for an infinite duration due to technical constraints,
and will be blocked from further processing for purposes which are not mandatory by law or when
a consent is withdrawn. The information that you provide may be stored or transferred in our systems or on
the systems provided by our third parties.


You may withdraw consent to personal data processing or you may review, update, correct or delete your
personal information collected through the website or service by e-mailing us at
For users below the age of 16, the consent should be provided by the holder of parental responsibility of
the child.


You may at any time, contact our Data Protection Officer directly with all questions and suggestions
concerning data protection by e-mailing at

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